FAQs

SHIPPING

  • All U.S. orders will be delivered within approximately one week. For international orders, shipping times will vary by country.

  • If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.

  • For regular updates, follow us on Instagram @hawaiiforever_

  • For Pre-Orders please allow 4-5 weeks for your order to be fufilled
 
 REFUNDS/EXCHANGES

  • AM I ABLE TO CANCEL MY ORDER? 

    ALL SALES ARE FINAL, Once an order is processed, we cannot modify or cancel a shipment. 

    CHANGING SHIPPING ADDRESS 

    Shipping addresses cannot be changed after the order has been shipped. We will only be using the address provided when the order was originally placed. 

     

    HOW CAN I TRACK MY ORDER?

    You will receive an email confirmation with tracking information once the order has been shipped. The order can also be tracked on the "Tracking" tab.

    EXCHANGE POLICY

    ALL SALES ARE FINAL - WE DO NOT ACCEPT RETURNS OR EXCHANGES

 
SHIPPING PROVIDER
 
  • WE ARE NOT RESPONSIBLE FOR SHIPPING IF THERE IS AN ISSUE WITH THE SHIPPING CARRIER. 
  • If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.
  • In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.
  • Please note that any refunds will cover the total cost of the order, excluding the shipping fee. The shipping fee, which ranges between $6 and $8, is non-refundable.
 
FAQ 
  • For additional questions that were not answered on this FAQ, please message us at ihopeitstayslikethis@gmail.com